Winona National Bank - Downtown

Deposit Operations Lead

Job Description

Position: Deposit Operations Lead
Reports to: VP, Operations/IT Manager
Winona National Bank is currently looking for a Deposit Operations Lead to provide excellent service to our clients! 
Join our team to see why we were named 2016 Best Place to Work by the Winona Area Chamber of Commerce.
Culture: Culture is an active pursuit at Winona National Bank! Our culture is one where open communication and teamwork are encouraged. Each coworker is a valued member of our team and is responsible for contributing to our positive culture.

Benefits: Health Insurance, Health Savings Account with Employer Contributions, Dental, Short-term and Long-term Disability, Life Insurance, Wellness Program, Paid Holidays, Paid Time Off, Training Opportunities, 401(k) with a generous Employer Match, Paid Volunteer Hours
Position Summary:
Provide support to our clients in person or over the phone. Understands all areas of the Deposit Operations Department with special focus on Regulation E, Regulation D, ATM/Debit card disputes, ACH, and wires. Provides assistance to Deposit Operations Department on questions, processes, and procedures. Understands and completes job responsibilities in accordance with federal and state regulations.
Principal Duties and Responsibilities:
Customer Service 30%
  1. Provides client support in person and over the phone to address and resolve customer inquiries
  2. Provides client support for all account access devices offered by the Bank
Operations 25%
  1. Receives, logs, and processes ATM and Debit card disputes according to Regulation E
  2. Reviews debit card fraud alerts, contacts clients, and follows up as necessary
  3. Reviews and processes the NSF (insufficient funds), chargebacks, non-posts and stop payment suspects daily
  4. Reviews Regulation D suspects and takes action when necessary
  5. Assists with wire transfer processing according to set procedures
  6. Serves as main backup for wire and ACH function
Process Management 25%
  1. Assists Operations Department with questions and requests on processes and procedures
  2. Reviews Operations Department processes for accuracy and efficiency, making recommendations for improvement to VP, Operations/IT Manager
  3. Responsible for maintenance of Operations Department procedure manual
Document Storage/Retention 15%
  1. Ensures documents are properly stored and maintained in the Bank’s electronic document storage system
  2. Under the direction of the Operations/IT Manager, works with other areas of the bank to transition docs to electronic storage
  3. Works with Operations/IT Manager to determine retention timeframes and timely destruction of documents (electronic and physical) as required by regulations
Additional Duties and Responsibilities 5%
  1. Backs up Operations Department co-workers as assigned
  2. Other job related duties necessary to carry out the responsibilities of this position
  3. Participates in internal and external training and development opportunities as required
Knowledge, Skills and Abilities:
A two-year degree or equivalent bank experience required.  Experience with Regulation E, credit card disputes, ACH and wires required; knowledge of Jack Henry Silverlake software desired. Must possess courteous and professional customer service attitude; excellent verbal and strong written communication skills for interacting professionally with clients (both pleasant and difficult situations) and relating to other co-workers; ability to maintain the integrity of highly confidential client and Bank information.
History of Winona National Bank
Since 1874 Winona National has been an important part of the heritage and history of Winona, MN. Winona National’s downtown building was erected in 1916, originally housing both the Winona Savings Bank and the newly formed Winona National Bank.
Shortly after the historic building at 204 Main Street opened, the two banks merged to form "Winona National and Savings Bank". In 2001, Winona National and Savings Bank merged with its sister-bank, Town and Country State Bank, to once again form "Winona National Bank". At the time of this merger, both banks were subsidiaries of Winona Banc Holding Company. The merger allowed a consolidation of processing, combining of expertise, and three convenient locations in Winona: East, West, and Downtown. In 2017, a loan production office was opened in Eau Claire, Wis., to expand commercial loan services into the Chippewa Valley.
EEO/AA Employer/Vets/Disability


Contact Information

Business Name: Winona National Bank - Downtown
Street: 204 Main Street
City/State/Zip: Winona, MN 55987-0499
Local Phone: (507) 454-8800
Fax: (507) 454-9208
Website Address:

Other Postings: