2014 Customer Service - Session 2

Customer Service Eagles
Enjoyed by thousands of participants in retail, manufacturing, administrative, and service roles, this learning experience offers the skills and knowledge required to provide excellent customer service.   Appropriate for all levels within in an organization, participants take away real information they can begin using immediately on the job. All participants will receive a copy of Joe's book Customer Service Eagles.
Take the best of Pike Place Fish Market®, Disney®, Nordstrom®, Southwest Airlines®, FED EX®, L L BEAN®, Stew Leonards®, Krispy Kreme®, Mitchells® and other WORLD CLASS customer service organizations, add 20 years of personal experience, sprinkle in over 150 books, articles and research studies, and this is the result! Customer service is THE KEY to the future success of your organization. In our half-day workshop, participants will learn:
•    The TOP TEN service mistakes customer hate
•    The TOP TEN service details that customers rave about
•    The MAGIC WORDS they love as well as those they despise
•    The secrets of WORLD CLASS COMPANIES
•     SEVEN CRITICAL ELEMENTS to achieving excellence
•     Handling problems and complaints–how to be a FANTASTIC FIXER
•    TEN KEYS to effective communication
•     How to identify, meet and then EXCEED customer expectations
•     Four keys from the WORLD FAMOUS “FISH”VIDEO