Train the Trainer

Workshop Objectives: · Why is the tourism dollar important for your business? · What is the difference between "customer service" and "Tourist-focused Customer Care"? · What are the Winona resources that are available to you? · How can you easily implement "tourist-focused" training into your new employee training program? Join the Winona Area Chamber of Commerce Tapping into Tourism Committee and Training Consultant Diane Amundson for this important training workshop.